FAQ
Returns & Shipping
Please head to our shipping and returns page
Swimwear Care
How do I care for my swimwear?
Care Instructions
Every Capala piece is designed with precision and crafted to last. To preserve the quality of your swimwear and resortwear, strict care is essential:
- Hand wash only in cold water with a mild detergent.
- Do not machine wash or tumble dry — this will damage the fabric.
- Rinse immediately after contact with chlorine, salt water, or sunscreen.
- Dry flat in the shade; never expose to direct heat or prolonged sunlight.
- For delicate fabrics, a gentle dry clean is recommended.
Failure to follow these guidelines may result in damage to your garment and will not be considered a fault in quality.
What materials are your swimsuits made of?
Our swimwear is crafted from high-quality, durable fabrics like nylon, spandex, and recycled blends, depending on the style. You’ll find exact fabric details on each product page.
Will the swimwear stretch or lose shape?
Our swimwear is designed to hold its shape while offering just the right amount of stretch. With proper care, it will stay flattering and comfortable for seasons to come. Proper care is needed <3 look after your swim!!! She goes through a lot.
Discount
Can I use more than one discount code?
Discount codes typically can’t be stacked with other promotions or sale items unless stated otherwise. Keep an eye on our promo terms for each offer.
Do you offer first-time customer discounts?
Yes! Subscribe to our newsletter and you’ll receive a discount code for your first order. Plus, you’ll be the first to hear about new drops and exclusive offers.
Can I edit or cancel my order after placing it?
Orders begin processing quickly, but if you contact us within 1 hour of placing your order, we’ll do our best to accommodate changes. After that, the order may already be in production or on its way.
Contact
Still have questions? We're happy to help! Get in contact with us here.
Klarna FAQs
Klarna Terms & Conditions
Klarna FAQ
What is Klarna?
Klarna lets you spread the cost of your order into interest-free instalments, or pay a little later. You'll choose Klarna at checkout, and Klarna will show you the exact payment terms before you confirm.
What are my options?
- Pay in 3 – Split your order into 3 equal, interest-free payments.
- Pay in 30 days – Pay for your order within 30 days of it being shipped.
Availability of each option is decided by Klarna at checkout. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply
How do I use Klarna?
Select Klarna as your payment method at checkout and follow Klarna's quick approval steps.
Is Klarna regulated?
Yes. Buy Now Pay Later products in the UK are regulated by the Financial Conduct Authority (FCA). Klarna is FCA-authorised, and its full terms, eligibility criteria and regulatory details are provided by Klarna during checkout and on Klarna's website.
Will it affect my credit score?
Klarna may carry out a credit or affordability check when you apply. As a regulated credit product, your use of Klarna — including missed or late payments — may be reported and could affect your ability to use Klarna or borrow in future. Klarna will explain this in full when you check out.
Eligibility
Klarna is available to UK residents aged 18+ and is subject to status and affordability checks. Missing payments could cost you money. Terms and conditions apply.
When will I be charged?
- Pay in 30 days: only once you decide to keep your items.
- Pay in 3: your first payment is taken at checkout, then automatically every 30 days.
Returns & refunds
Once we've processed your return, Klarna will update your payment plan or refund what you've already paid.
Who do I contact about my Klarna payments?
For anything payment-related, log in to the Klarna app or visit Klarna's customer service. For product or return questions, just contact us at Capala directly.
Klarna FAQ
What is Klarna?
Klarna is a trusted payment service that lets you shop now and pay later in flexible, interest-free instalments.
How do I use Klarna at checkout?
Just select Klarna as your payment method at checkout and follow the quick approval process.
Will Klarna affect my credit score?
Klarna may run a soft credit check that does not affect your credit score.
What are my Klarna options?
- Pay in 30 days
- Pay in 3 instalments (interest-free)
When will I be charged?
- “Pay in 30 days”: Only if you keep your items.
- “Pay in 3”: The first payment is taken at checkout, then automatically every 30 days.
What happens if I return my items?
Once your return is processed, Klarna updates your payment schedule or refunds you directly.
Who do I contact about Klarna payments?
For payment questions, log in to the Klarna app or visit Klarna’s Customer Service. For product or return issues, contact us at Capala Swim directly.